At Owltv pro, we aim to ensure customer satisfaction with our IPTV services. However, we understand that there may be situations where a refund is required. Please review our refund policy carefully.
1. Refund Eligibility
- Refunds are only applicable for subscriptions purchased directly through www.owltv.pro.
- Refunds can be requested within 30 days of purchase.
2. Refund Conditions
If you request a refund:
- For subscriptions used for less than one month:
- The refund will be calculated by deducting the cost of the period already consumed based on our monthly pricing rate.
- Any remaining balance will be refunded.
- For subscriptions exceeding one month:
- No refunds will be issued after one month of service usage.
- Promotional Subscriptions: Refunds are not applicable to promotional offers or discounted plans.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact us via email at support@owltv.pro with your subscription details.
- Specify the reason for your refund request.
- Allow us up to 7 business days to review your request and process the refund, if eligible.
4. Non-Refundable Situations
Refunds will not be issued for:
- Connectivity issues caused by the user’s internet service provider.
- Misuse or violation of our terms of service.
- Expired or fully consumed subscriptions.
5. Contact Us
For further assistance regarding refunds, please contact our support team:
- Email: support@owltv.pro
- Phone: +1 332 777 3928
We appreciate your understanding and are committed to delivering the best service possible.